Ordering

Please direct all orders to our corporate office by email, Attention Customer Service. Every order must be accompanies by an official Purchase Order sent by fax or mail. To prevent any duplication of orders, all confirming orders must be clearly marked. Minimum order for Nacalai Tesque products is $150.00 (not including shipping).

Terms

Net 30 days, FOB Shipping Point. No minimum order charge is maintained, however, orders are subject to acceptance by TimTec. Payment by corporate VISA/MasterCard or Discovery card is also accepted. Every attempt will be made to ship your order as soon as possible as it is received. All items are shipped via AIRBORNE, FedEx, or other common carrier, insured at buyer's expense. Refrigerated items will generally not be scheduled for shipment on Friday, unless specifically requested by the customer. When a complete order cannot be shipped, a partial shipment will be made at our discretion. If partial shipments are unacceptable, please indicate when ordering. Even with the greatest of care, occasional damages do occur. If any damage is noted, the freight or express carrier should be notified immediately, and an inspection requested. Shipping cartons and packing materials must be retained until the claim is settled. Credit will be issued upon receipt of the proper claim support documents.

Shortage

Shortage claims should be made immediately upon receipt and inspection of material.

Return

Upon confirmation and authorization, an item may be returned for prompt replacement or credit. All returns must be made within 30 days of the order date. We are unable to accept returns on items which have deteriorated as a result of incorrect storage, or which have become outdated.

Conditions

All products are for laboratory use only, and not for drug, food, food additive, or clinical use in humans. All prices subject to change without notice.

Order Cancellation

If an Order is cancelled after it has been placed and approved, the customer shall pay for all labor, materials and services involved. The cancellation fee is determined as follows:
- Compounds from Stock: 20% of the order price, minimum $50
- Compound shipped from Overseas Stock: 30% of the order price, minimum $100
- Custom Synthesis: 50% of the order price.

The cancellation fee can be waved in under some circumstances, for example when no labor or other costs have incurred prior to the cancellation.

Pricing or Typographical Errors

While TimTec strives to provide accurate product and pricing information, pricing or typographical errors may occur. Such errors may occur on TimTec's Web Sites, in advertisements placed on TimTec's Web Sites or in circulars linked to TimTec's Web Sites. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, TimTec shall have the right, at its sole discretion, to refuse orders placed for that item. Prices and availability are subject to change without notice.