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Ordering
Please direct all orders to our
corporate office by email, Attention
Customer Service. Every order must be
accompanies by an official Purchase
Order sent by fax or mail. To prevent
any duplication of orders, all
confirming orders must be clearly
marked. Minimum order for Nacalai
Tesque products is $150.00 (not
including shipping).
Terms
Net 30 days, FOB Shipping Point. No
minimum order charge is maintained,
however, orders are subject to
acceptance by TimTec. Payment by
corporate VISA/MasterCard or Discovery
card is also accepted. Every attempt
will be made to ship your order as
soon as possible as it is received.
All items are shipped via AIRBORNE,
FedEx, or other common carrier,
insured at buyer's expense.
Refrigerated items will generally not
be scheduled for shipment on Friday,
unless specifically requested by the
customer. When a complete order cannot
be shipped, a partial shipment will be
made at our discretion. If partial
shipments are unacceptable, please
indicate when ordering. Even with the
greatest of care, occasional damages
do occur. If any damage is noted, the
freight or express carrier should be
notified immediately, and an
inspection requested. Shipping cartons
and packing materials must be retained
until the claim is settled. Credit
will be issued upon receipt of the
proper claim support documents.
Shortage
Shortage claims should be made
immediately upon receipt and
inspection of material.
Return
Upon confirmation and authorization,
an item may be returned for prompt
replacement or credit. All returns
must be made within 30 days of the
order date. We are unable to accept
returns on items which have
deteriorated as a result of incorrect
storage, or which have become
outdated.
Conditions
All products are for laboratory use
only, and not for drug, food, food
additive, or clinical use in humans.
All prices subject to change without
notice.
Order Cancellation
If an Order is cancelled after it has
been placed and approved, the customer
shall pay for all labor, materials and
services involved. The cancellation
fee is determined as follows:
- Compounds from Stock: 20% of the
order price, minimum $50
- Compound shipped from Overseas
Stock: 30% of the order price, minimum
$100
- Custom Synthesis: 50% of the order
price.
The
cancellation fee can be waved in under
some circumstances, for example when
no labor or other costs have incurred
prior to the cancellation.
Pricing or Typographical Errors
While TimTec strives to provide accurate product and pricing information, pricing or typographical errors may occur. Such errors may occur on
TimTec's Web Sites, in advertisements placed on
TimTec's Web Sites or in circulars linked to
TimTec's Web Sites. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information,
TimTec shall have the right, at its sole discretion, to refuse orders placed for that item. Prices and availability are subject to change without notice.
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TimTec's Terms of Sale